Terms and conditions

 

Welcome to matteobernasconi.com. This website is owned and operated by Matteo Bernasconi Art. When you choose to purchase our product you are subject to the following terms and conditions. We advise you to please read these conditions carefully prior to purchase, as once items have been bought, you are agreeing to abide with these.

All artwork is copyright by Matteo Bernasconi. Any unauthorized reproduction is a violation of international copyright law

Please choose carefully when selecting prints and sizes as we do not refund for change of mind.

When purchasing an original artwork or art print, please note that you don’t automatically own the copyright, the image cannot be reproduced, duplicated, copied, sold, re-sold or otherwise exploited for any commercial or personal purpose that is not expressly permitted by Matteo Bernasconi, any violation it will be punished with up to 3 years of jail.

Any enquiries please email info@matteobernasconi.com

PRIVACY
Personal Details – Any personal information that you provide to us including your name, address, telephone number and email address will NOT be released, sold or rented to any entities or individuals.

PAYMENT SECURITY
We do NOT collect or record any credit card details you may provide when purchasing products from our website.

We don’t actually see any of your credit card details because are processed by Stripe the safest way to pay online.

We don’t accept Paypal because is not enough safe, we need to protect our customers by offering the safest solution.

PRICING
All pricing is in Australian Dollars (AUD) and includes 10% GST. We reserve the right to change pricing at our discretion and without notice.

PAYMENTS
We accept all major credit cards and direct deposit. For the Direct Deposit option, you will need to email info@matteobernasconi.com to proceed. Orders dispatch upon payment being received in full.

SHIPPING INFORMATION
We like to make your online shopping experience as pleasant and simple as possible, so our shipping methods and policies have been designed to get your order to you both quickly and efficiently.

Shipping within Australia

  • Art Prints and unframed artworks orders are dispatched within 70 hours. Canvas prints dispatches within 20 days of orders being received.
  • Flat rate of $9.90 shipping is charged on all art prints order.
  • Orders are shipped via Australia Post or our nominated couriers.
  • Once items have been shipped, they become the property and responsibility of the purchaser. If a product arrives damaged or is misplaced, it is the purchaser’s responsibility to liaise with the carrier. No refunds or replacements will be given for products missing or damaged in transit. We will, however, provide you with all the necessary information to make your claim.
  • Please enter your shipping address correctly as once it has been received, and your order dispatched we can not alter the address, and you will be charged the standard applicable postage rate to resend.
  • If your order is attempted delivery or Returned to Sender, we will happily resend your item for you but will need you to pay for the shipping the second attempt.
  • If you require Express Post options, please contact us at info@matteobernasconi.com
  • Free pickup from Sydney available,  the exact location depends on the type of product, just contact us after your transaction is complete.

Shipping Internationally

  • Orders are dispatched within 70 hours of placement.
  • Orders are shipped using DHL.
  • Generally, orders will be received within 12 working days, although certain destinations may take longer.
  • Items shipped internationally are insured against loss or damage and this cost is included in your shipping quote. Once your order is placed and dispatched, it is viewed by DHL as your property. Any missing items or damages are the responsibility of the purchaser.

DUTIES AND TAXES
Please be aware that any items shipped internationally may incur additional fees and duties levied by customs. As the recipient of the item, you are responsible to pay any of the taxes and duties levied by the country you are shipping to. Your package will not be released from customs until these payments are made. We are unable to advise how much these duties will cost, please ensure you aware of the cost of these fees before you make your purchase.

 

R E T U R N S  &  E X C H A N G E S, ART PRINTS
(within Australia only)

We would like you to feel confident when purchasing online and we want to make sure that you are satisfied with your purchases, so we ensure all items are professionally photographed and all items are listed correctly online with their size and dimensions. So if for any reason an item is not what you expected, it can be exchanged if the below procedures/terms are met.

Please note that an item will only be accepted for exchange under the following conditions:

  • The item is unused and in brand new condition with packaging intact and the original packaging attached.
  • A copy of a valid receipt is included with the return.
  • The item is returned within 3 days of the receipt date.

Please note that all conditions must be strictly adhered to in regards to returns and exchanges and that exchanges will not be accepted under any conditions if you fail to meet these requirements. Any returns sent without an RA#  number will be refused and marked return to sender.

Please Note: The postage cost of orders cannot be refunded. If you received free shipping, the flat rate shipping cost will be deducted from your refund amount. For exchanges, we do not deduct the shipping cost.

CARE & MAINTENANCE
We recommend not hanging your item in direct sunlight and using two hooks in each top corner per frame for hanging.

We  recommend acid-free material to frame your print or artwork, Cheap prints like the one Ikea will make your artwork fade,

the artwork cannot be in contact with an not acid-free material

also, recommend using acid-free tape you are framing the print yourself to avoid yellowing the print.

FAULTY ITEMS & DAMAGES
Every artwork is hand produced using the highest quality products. Any slight markings or variations are intentional. All items are thoroughly checked before sending and packaged with care. In the unlikely event that you receive an item that is faulty or damaged please contact us and we will organise a replacement for you.

Please Note: Faulty and damaged items are subject to the same conditions as returns and exchanges. If you receive a package which is visually damaged or opened, insist that this is noted with the carrier before signing for your order.

COPYRIGHT
Unless otherwise indicated, copyright of our artwork and the information on this website (including but not limited to; text, images, graphics, logos) is owned by Matteo Bernasconi. All right reserved. The contents of our website are intended solely for your personal, non-commercial use. Except for the purpose of a bona fide use of this site or as otherwise permitted by the Copyright Act 1968, this site or any portion of this site may not be reproduced, duplicated, copied, sold, re-sold or otherwise exploited for any commercial purpose that is not expressly permitted by Matteo Bernasconi.

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